FAQs

Your Questions

Key collection:

We will give you full instructions of how to get the keys and the code to either open a keybox to gain possession of the keys, or go to a local shop who will hand the keys to you.

Parking:

We provide parking at every apartment, detailed instructions

Accommodation Contract:

A link to a digital accommodation contract will be emailed to you as part of our booking process – this MUST be signed online and submitted before entry to the accommodation is granted.

ID:

Your photo ID, either a valid driving license or current passport MUST be attached to the digital contract you sign. If ID is not presented your booking may be cancelled.

Security Deposit:

A fully refundable damage/security deposit MUST be pre-authorised or paid before entry to the accommodation is granted. Please note that this deposit is fully refundable upon check-out, subject to an inspection of the accommodation and that there has been no breach of any terms and conditions during the stay. Refunds are processed up to 7 days from the day of check out.

Payment:

If you haven’t paid the online booking agent you have used, we will send a payment link by email, the payment is processed from your debit/credit card. We do not accept any cash payments.

Cancellations:

If you have chosen a flexible rate on booking.com and you cancel more than 14 days before the booking commences, you will receive a full refund. If you cancel within 14 days the booking commences or if you have booked a non refundable rate then any cancellation is non refundable.

WiFi:

We provide internet access and WiFi at all our apartments.

When do I get my key collection code?

We will issue the key code and further access information on the morning of your arrival.

I am going to be arriving really late, is that okay?

Yes, as we will be providing you with remote access to the apartment.

How do I request additional services?

Email or call us to make your request.

Can I store my luggage anywhere?

Due to lack of suitable space, we are unable to offer this facility. However, early check in, and late check out is possible subject to the availability of your apartment.

Do you offer Airport Shuttles?

No, we do not offer airport shuttles, but we can either book on your behalf a pick up with reputable local taxi companies who you pay directly when they collect/deliver you.

I have a question that hasn't been answered here.

Please contact us here by email or by phone.